Returns & Exchanges

At Browns Family Jewellers, we want you to be delighted with your purchase, which is why we offer a 30-day return period for a full refund or exchange on all standard items. Please ensure that items are returned in their original, unworn condition with all security tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Secure Packaging

  Place the item back into its original presentation box and secure it inside a padded envelope or shipping box, ensuring all original certificates and documentation are included.

• 3.
  Shipping and Insurance

  Affix the provided return label and ship the package via a tracked and insured service, such as Royal Mail Special Delivery, to ensure your high-value item is protected during transit.

• 4.
  Inspection and Refund

  Once received, our workshop specialists will inspect the item for quality assurance; upon approval, your refund or exchange will be processed within 5-7 business days.